Frequently Asked Questions

No, you don't need to. You can make purchases and check out as a guest every time.

However, setting up an account lets you order without re-entering your details each time you shop with us. You can sign up now, or start shopping and create your account before you check out at the cart page.

Click on "Login / Register", then "Create An Account" and fill in your personal particulars.

Shop for the items you want and add them to your cart. When you're finished, proceed to your cart and check out. Please review and confirm that all information is correct before confirming your purchase and payment.

You can add items as long as they are available. Occasionally an item may sit in another shopper's cart, in which case its status shows as "Temporarily Unavailable".

We accept Cash on Delivery as a payment method, alongside secure online payment via the EPS Payment Gateway.

We aim to ship within 1–3 working days inside Dhaka metropolitan city and 2–5 working days outside Dhaka. Delivery times are estimates and may vary with courier operations and holidays.

Yes — you can return or exchange an eligible item within 7 days of delivery for a size mismatch, a damaged product, or a wrong product delivered. The item must be unused and clean. See our Returns & Exchanges policy for the full details.